Experience

Customer Success Manager

Help Scout, 2025-Present

With her project management skills, product knowledge, and the way customers love working with her, this feels like a perfect fit.

-Abigail Phillips, VP Customers Team, Help Scout

Thank you for all you've done to create this culture of joy and fun!

-Justin Wolfe, JavaScript Engineer, Help Scout

Senior Technical Support Specialist

Help Scout, 2021-2025

I find her to be one of the top examples of somebody who's a wonderful culture add at Help Scout. Not only is she pretty much running with the Whole Company Support program at Help Scout, she does tons of things with regard to retreats, and there are all sorts of little things she's doing to serve and delight her teammates, to encourage them, to make them better, that to me, embody being a net culture add, probably much more so than I am myself.

-Nick Francis, Founder, Help Scout

Technical Support Specialist

Help Scout, 2017-2021

Goddess of Google Calendar, master of proactive helpfulness who consistently makes something out of nothing, hilarious earth angel who helps everyone feel included and welcome. Both the structure of our team and our immediate day-to-day work are stronger and better equipped for life and tragedy and discussions because of you. We are super fortunate to be in your presence. If you were my SaaS product I would call you 'thoughtful, sharp, and innovative'--but since you are my human friend I call you 'I love you, don’t ever change'!!!

-Paola Maciel, Customers Team, Help Scout

Customer Success Lead

CartStack, 2015-2017

We love working with Kristi. She's super bright and I can tell she really takes pride in her work. I'm so glad she's on the team and that she actually loves the work. It's been great to coach her because she picks up on things so quickly. It makes my job easier for sure!

-Dave Mattson, Co-Founder, CartStack

Elementary School Teacher

Jeffco and PGCPS, 2012-2015

I find Kristi to be one of the most, if not the most, responsible, caring, sincere and willing person I have met. She believes in herself and always presents herself in a confident manner with an air of modesty that makes her approachable and well-liked by all she comes in contact with. Kristi is a motivated woman of numerous talents and considerable self-motivation. She can also be fun-loving, likable, and trustworthy.

-Douglas Gaither, Assistant Principal, Imagine Foundations at Morningside Public Charter School

Wedding Coordinator

Freelance, 2013-Present

I am considering hiring Kristi to be my every day coordinator! I can only imagine how much more productive I would be if I had her by my side. The amount of stress she took off our backs makes her well worth the money. Anything and everything we needed help with, she was on it. We gave Kristi our vision and timeline, and she made sure that everything was perfect. She handled any and all requests with efficiency and a smile. Honestly, hiring Kristi was the best decision that we made throughout the entire wedding planning process.

-Steven Jones, Groom